FAQ

General FAQ

General questions about Sacred Clouds

What are your shipping fees for areas within South Africa

Sacred Clouds offers delivery to your home or office anywhere in South Africa, with Courier Guys.


Delivery options & estimated date will be presented to you in checkout based on your delivery address, and the availability with our couriers. 

Can I order online if I do not live is South Africa?

You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.

What payment methods do you accept?

Payment can be made by:

  • Visa
  • Mastercard
  • PayFast Instant EFT
  • mobicred
  • Zapper

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history. 

*Note that we do not offer Cash On Delivery options.*

Do I need to create an account to shop?

You do not need to create an account to shop for non-cannabis pharmacy products. We will need your name, surname and contact details, as well as an address when purchasing a product.

You will receive an email with your order details and will be able to view your order online with a one time OTP.

Cannabis Pharmacy products do require you to register and provide us with a script from your doctor. Once the script has been approved by our pharmacist you will recieve your account details and be able to create a password for your account. This will then give you access to purchase Cannabis Pharmacy products.

How do I track my order?

We will send you details for your order as it is being proccessed. You can access your order via the link on the email to view it online.

Once your order has been send out for delivery you will receive a tracking number for your order. You can check the process of your delivery via the link provided in the email.

Can I modify or cancel my order after placing it?

You can login to your account, or click on the link provided in the email to cancel or request a return on an order.

We do not provide the option to add to an order. Please place a new order.

Shipping and Delivery

What are the delivery options and costs?

Delivery Options and costs:

Gauteng:

Orders 0 - 5kg = R90,00
Orders 6kgs - 15kgs = R150,00
Anything higher will be estimated dependant on weight
Orders over R8000,00 = Free delivery

National:

Orders 0 - 5kg = R120,00
Orders 6kgs - 15kgs = R190,00
Anything higher will be estimated dependant on weight
Orders over R8000,00 = Free delivery

What are the delivery areas

We deliver to all parts of South Africa including major centres and rural areas. However, some deliveries to places like high - risk areas, embassies, mines, harbours and game reserves carry a special surcharge.

How long does delivery take?

Delivery times vary depending on region Sending locally generally takes 3 - 5 working days while outlying areas can take between 7 - 10 working days.

What is your return policy?

Please view our return policy below:
Refund and Return Policy

Contact Us

Email: support@sacredclouds.com
Address: Shop F5, Melrose Crossing, 83 Corlett Dr, Birnam, Johannesburg, 2196