Last updated: March 3, 2025
Privacy Policy – South Africa (POPIA Compliant)
Sacred Clouds
Shop F5, Melrose Crossing, 83 Corlett Dr, Birnam, Johannesburg, 2196, Birnam, Johannesburg, GP, 2196, ZA.
Email: support@sacredclouds.com
Phone: + 27726182026
www.sacredclouds.com
This Privacy Policy describes how Sacred Clouds (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sacredclouds.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services
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At Sacred Clouds, we respect your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the **Protection of Personal Information Act, 4 of 2013 (POPIA)** and other relevant South African laws. Â
By using our website www.sacredclouds.com, making a purchase, or engaging with our services, you consent to the collection and processing of your personal data as outlined in this policy. Â
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- Identity Information: Full name, ID number, date of birth Â
- Contact Details: Phone number, email address, physical address Â
- Payment Information: Credit/debit card details, banking details (processed securely) Â
- Account Information: Username, password, order history Â
- Website Usage Information: IP address, browser type, cookies, tracking data Â
- Communication Records: Emails, messages, customer service interactions Â
We do not knowingly collect or process sensitive personal data unless required by law. Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
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3. How We Collect Your Information
We collect personal information through the following means: Â
- Directly from You: When you register on our website, place an order, subscribe to newsletters, or contact us. Â
- Automatically: When you visit our website, through cookies and tracking technologies. Â
- From Third Parties: Payment providers, marketing partners, and analytics tools. Â
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4. How We Use Your Information Â
We use your personal information for the following purposes: Â
1. To Process Transactions: To complete purchases, process payments, and deliver goods/services. Â
2. Customer Support: To respond to queries, complaints, and provide technical assistance. Â
3. Marketing & Communication: To send promotional offers, newsletters, and updates (you can opt-out at any time). Â
4. Security & Fraud Prevention: To detect and prevent fraud, unauthorized access, and legal compliance. Â
5. Website Improvement: To analyze user behavior, improve website experience, and optimize services. Â
We will only process your data for legitimate business purposes and where necessary. Â
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We do not sell, rent, or share your personal data with third parties, except in the following circumstances: Â
- Service Providers: Third-party payment processors, delivery companies, IT support, and marketing agencies. Â
- Legal Compliance: If required by law, court order, or regulatory authorities. Â
- Business Transactions: In case of a merger, acquisition, or business sale. Â
All third parties handling your data are contractually required to comply with data protection laws. Â
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We implement reasonable security measures to protect your personal data, including: Â
- Encrypted payment transactions (SSL) Â
- Secure access controls and authentication Â
- Regular security audits and threat monitoring Â
- Restricted access to personal data within our company Â
While we take all necessary precautions, no online platform can guarantee 100% security. Â
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You have the following rights regarding your personal data: Â
1. Right to Access – Request a copy of your personal information. Â
2. Right to Correction – Request corrections to inaccurate or incomplete data. Â
3. Right to Erasure (Deletion) – Request deletion of your data under certain conditions. Â
4. Right to Object to Processing – Object to direct marketing and automated decision-making. Â
5. Right to Withdraw Consent – Withdraw consent where processing is based on consent. Â
To exercise these rights, contact us at support@sacredclouds.com. We will respond within the legally required timeframe. Â
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We retain personal data only as long as necessary for business operations, legal compliance, and dispute resolution. When data is no longer needed, we securely delete or anonymize it. Â
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We use cookies and tracking technologies to enhance user experience, analyze website traffic, and personalize content. By using our website, you agree to our use of cookies. You may adjust your browser settings to manage or disable cookies. Â
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If your personal information is transferred outside South Africa, we ensure that appropriate safeguards are in place, such as agreements complying with POPIA and GDPR standards. Â
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Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before sharing your information. Â
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We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you via email. Â
Last updated: 3 March 2025
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Sacred Clouds
Shop F5, Melrose Crossing, 83 Corlett Dr, Birnam, Johannesburg, 2196, Birnam, Johannesburg, GP, 2196, ZA.
Email: support@sacredclouds.com
Phone: + 27726182026
If you are not satisfied with our response, you may file a complaint with the **Information Regulator of South Africa**: Â
Information Regulator (South Africa)
Website: [https://www.justice.gov.za/inforeg/](https://www.justice.gov.za/inforeg/) Â
Email: inforeg@justice.gov.za Â
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Â
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This Privacy Policy is designed to comply with **POPIA, the Electronic Communications and Transactions Act (ECTA), and applicable South African data protection laws**.
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Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@sacredclouds.com or contact us at Shop F5, Melrose Crossing, 83 Corlett Dr, Birnam, Johannesburg, 2196, Birnam, Johannesburg, GP, 2196, ZA.
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